Available for opportunities

Hi, I'm Debdutta Chakraborty

Power Platform Solution Architect · Dynamics 365 CE · AI & Copilot Solutions

Solution Architect AI Agent Copilot Studio Azure OpenAI Dynamics 365 SAP Integration
View My Work ↓ Get In Touch
DEB
18+
Years Experience
14+
Years in Dynamics CRM/CE
2
Microsoft Certifications
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About

Executive Summary

Debdutta Chakraborty — Power Platform Solution Architect
Debdutta Chakraborty

Certified Power Platform Solution Architect with 18+ years delivering Microsoft solutions across KPMG, Accenture, and Wipro. Combines deep enterprise integration architecture with hands-on AI delivery — including Copilot Studio agents, Azure OpenAI RAG automation, and custom PCF components.

Experienced in leading mixed onshore/offshore teams of 15–20, architecting governance frameworks for regulated industries, and designing end-to-end D365 CE solutions from sales and service through SAP integration. Currently seeking broader scope with greater location flexibility.

🏅 Certifications

⚡

Power Platform Solution Architect Expert

PL-600 · Valid until Jun 2027

✓ Expert
💻

Power Platform Developer Associate

PL-400 · Valid until Jun 2027

✓ Associate
Signature Work

Key Deliverables

Production solutions that drove measurable business impact

🤖 Production · Live
🗣️

Copilot Studio AI Agent

Commercial Real Estate · KPMG Client

Architected and delivered a production Copilot Studio AI agent for a major UK commercial real estate operator managing 29 million sq ft of industrial and logistics space. The agent enables leasing representatives to search and match available spaces conversationally, replacing manual list navigation.

📉 30% reduction in query handling time 📈 Improved recommendation accuracy ⭐ Higher CSAT scores 🚫 Eliminated pricing bias
🧠 Production · Live
🔗

Azure OpenAI RAG Automation

Enterprise Field Service · KPMG

Designed and implemented an Azure OpenAI-based intelligent automation solution for field service agents, incorporating RAG (Retrieval-Augmented Generation) pipelines to retrieve accurate technical instructions from unstructured PDFs and knowledge bases. Engineered prompt structures for LLM-grounded data sheets.

📉 30% reduction in operational effort ✅ Improved SLA adherence
📋

PCF Hierarchical Policy Control

Custom Component · Dataverse

Designed and built a custom PCF control consolidating a 4-level Dataverse entity hierarchy into a single interactive view, enabling service representatives to identify and apply the correct policy without navigating multiple records.

⚡ 70% reduction in policy decision time
🔌

Enterprise SAP-D365 Integration

Azure Service Bus · Logic Apps · SAP SD/MM

Designed scalable Azure Service Bus + Logic Apps integration patterns connecting SAP (SD/MM modules) and Dynamics 365 — handling high-volume transactional flows with near-zero data loss and robust error handling.

📊 Near-zero data loss ⚡ Real-time visibility
Achievements

Further Impact

🌍

CRM Adoption at Scale

Architected Dynamics 365 CE rollouts from on-premise to online across multiple countries for a large European manufacturing organisation.

🚀 40% faster user adoption
⚙️

Resilient Process Orchestration

Built long-running process orchestration using Azure Durable Functions and Service Bus, improving data quality and fault tolerance for global clients.

🛡️ Improved fault tolerance
👥

Team Leadership

Led mixed onshore/offshore teams of 15–20 at KPMG across 2–3 concurrent UK client engagements, overseeing delivery timelines, quality gates, and stakeholder reporting.

🏆

Awards & Recognition

Recognised with multiple KPMG and client excellence awards for innovation, delivery quality, and account growth contributions.

Skills

Core Competencies

🔗

Integration & Architecture

  • Power Automate · Logic Apps
  • Azure Functions · API
  • Azure Service Bus · SAP
  • Dataverse · Durable Functions
⚡

CRM & Power Platform

  • Dynamics 365 CE (Sales/Service)
  • Power Apps · PCF · Power Pages
  • Power Automate · ALM · DLP
  • Environment Strategy · DevOps
🤖

AI, Copilot & Agentic

  • Copilot Studio · AI Foundry
  • Azure OpenAI · RAG Pipelines
  • Prompt Engineering · LLM Design
  • Intelligent Automation · AI Builder
👨‍💻

Dev & Leadership

  • C# · .NET · JavaScript · PCF
  • Azure DevOps · GitHub Actions
  • Onshore/Offshore Team Lead
  • Stakeholder & C-level Engagement
Career

Professional Experience

KPMG Global Services

Oct 2023 – Present
Manager — Solution Architect & Integration Specialist
  • AI Agent: Architected and shipped a production Copilot Studio AI agent for a major UK commercial real estate operator (29 million sq ft) — cutting query handling time by 30% and raising CSAT scores.
  • RAG Automation: Designed Azure OpenAI RAG pipeline to ground GPT responses in technical PDFs for field service agents — delivering 30% reduction in operational effort.
  • PCF Control: Built and deployed a custom PCF hierarchical control consolidating a 4-level policy structure — cutting decision time by 70%.
  • Integration Architecture: Defined enterprise integration strategy connecting Dynamics 365 with SAP via Azure Service Bus and Logic Apps — achieving near-zero data loss.
  • Governance: Architected Power Platform governance frameworks including DLP policies, environment strategy, and ALM pipelines for financial services clients.

Accenture

Jun 2021 – Sep 2023
Associate Manager — Dynamics 365 CE · Power Platform · Azure Integration
  • CRM Adoption: Architected multi-workload D365 CE solutions across sales, service, and operations — achieving 40% improvement in user adoption.
  • Integration: Designed scalable Azure middleware integration connecting D365 with CPQ and third-party systems with full audit and application insights.
  • Solution Blueprints: Designed end-to-end solution blueprints covering integrations, security, scalability, and CI/CD pipelines — standardising reusable architecture patterns.
  • Stakeholder Engagement: Engaged C-level and senior IT stakeholders across German and UK clients.
  • On-site assignment in Dortmund, Germany (German National D Visa, 2023).

Accenture

Mar 2018 – Jun 2021
Team Lead — Dynamics CRM · Azure · C# · .NET
  • Led cross-functional teams delivering Dynamics CRM customisation, integration, and migration projects for global manufacturing clients.
  • Designed end-to-end solution blueprints covering integration architecture, security model, scalability, and CI/CD pipelines.
  • Established code quality standards and architecture review processes, reducing post-release defects.

Wipro Technologies

May 2014 – Feb 2018
Project Lead (MS CRM) — Dynamics CRM · C# · .NET
  • Led a team of 6 developers across Dynamics CRM customisation and integration projects for global clients.
  • Interacted directly with client stakeholders to gather requirements, produce architectural designs, estimates, and delivery plans.
  • Established CRM development standards and code review practices — reducing post-release defects.

Earlier Career

Atlas Healthcare Software

Principal Software Engineer

Designed and built core Dynamics CRM modules for healthcare platforms — patient management, appointment scheduling, and service workflows.

Enterprise Data Management Solutions

Senior Analyst

Delivered enterprise data analysis and SQL-based BI pipelines for EHS/OHS reporting for US-based healthcare clients.

Background

Education & Personal

🎓 Education

Master of Science — IT / Computer Science

Punjab Technical University

Bachelors in Commerce

University of Calcutta

👤 Personal

Nationality 🇮🇳 Indian
Languages English (Fluent)
Pronouns He/Him
DOB 20 Sept 1981

Let's Connect

Interested in collaborating or exploring opportunities? Feel free to reach out — I'm always open to meaningful conversations.

📧 deb@debindev.com 📞 +91 76809 44466 🔗 LinkedIn